Status

Notice to Clients: Upcoming Change to our IP Address - March 4th, 2025
Monitoring - As part of Cisive’s continuous effort to provide the best user experience possible, we are making a destination Internet Protocol (“IP”) address change. Action may be required with your company’s IT department or provider ahead of this change in order to prevent interruption to your access to our platform.

Network “Whitelisting” is a common cybersecurity practice used to ensure that proper security precautions are taken when managing a company’s incoming and outgoing network traffic.

ACTION REQUIRED for Clients on Enterprise, ScreenID, Intellicorp, Driver iQ, eVerifile
If your company utilizes Whitelisting, your IT department will need to allow access to the IP addresses before March 31, 2025, to continue using our platform.

Whitelisting:
- Open a request with your IT Networking and Development teams and request that they "Whitelist" our new IP Range

Updating ATS / Integration:
- Open a request with your Integration Team / ATS Provider (ie. Workday, Oracle, ICIMS) to include the new IP Range to the Whitelist.

FTP Integration:
- Open a request with your IT Networking and Development Teams, if your organization is sending / receiving files to/from Cisive, request that if there is a hard coded IP address that it be updated to also use the IP Range.

Please note, if you utilize ATS/Integration you may need to reach out to your ATS partner to check to see if they are whitelisting our IP address. If so, they will need to include our new IP addresses as well.

As long as the IP addresses are Whitelisted before March 31, 2025, you will be able to continue using the platform without interruption following the IP address change.

If you have any questions please feel free to reach out to our CLIENT SUCCESS TEAM.

Thank you.
Mar 04, 2025 - 19:58 UTC
Cisive Enterprise Operational
API Operational
Driver iQ Operational
eVerifile Operational
IntelliCorp Operational
LicenseManagerPro (LMP) Operational
PreCheck Operational
ScreenID Operational
StudentCheck Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Maintenance on Friday May 2nd, 11 PM to May 3rd 1 AM EST May 3, 2025 03:00-05:00 UTC

We perform weekly maintenance on Fridays from 11 PM to 1 AM EST to implement critical security updates and system enhancements.
Posted on Apr 25, 2025 - 16:22 UTC

Scheduled Full Outage for Enterprise, Driver iQ, IntelliCorp, and IRM platforms May 2nd @ 11 PM to May 3rd @ 5 AM EST May 3, 2025 18:07 - May 4, 2025 00:07 UTC

There is a scheduled Full Outage for Enterprise, Driver iQ, IntelliCorp, and IRM. May 2nd @ 11 PM EST to May 3rd @ 5 AM EST
Posted on Apr 29, 2025 - 18:10 UTC

Scheduled Degraded Performance for Enterprise and IRM platforms May 3rd @ 11 PM to May 4th @ 1 AM EST May 4, 2025 02:00-04:00 UTC

Scheduled Degraded Performance for Enterprise and IRM Platforms.

Users may experience Enterprise system slowness and partial outages
Posted on Apr 29, 2025 - 18:15 UTC

Scheduled Full Outage For Enterprise Platform May 9th @ 11 PM to May 10th @ 5 AM EST May 11, 2025 02:00-08:00 UTC

A scheduled Full Outage is planned for the Enterprise Platform on May 9th @ 11 PM to May 10th @ 5 AM EST
Posted on Apr 29, 2025 - 19:42 UTC

Schedule Full Outage for Enterprise Platform May 16th @ 11 Pm to May 17th @ 5 AM EST May 17, 2025 02:00-08:00 UTC

A scheduled Full Outage is planned for the Enterprise Platform on May 16th @ 11 PM to May 17th @ 5 AM EST. The Outage will last 6 Hours.
Posted on Apr 29, 2025 - 19:44 UTC
May 2, 2025

No incidents reported today.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025
IT Service Notification - Intermittent Access Issues for Enterprise Client Users & Candidate Users & New Student Check
Resolved - The issue affecting access to the Enterprise Client Users & Candidate Users & New Student Check has been identified and corrected. All systems are confirmed working as expected. IT will continue to monitor closely.
Apr 29, 16:11 UTC
Investigating - A System Issue has been identified impacting Enterprise Client Users & Candidate Users. Users can expect errors when using our system. We will update you when we have a resolution.
Apr 29, 15:21 UTC
IT Service Notification - Intermittent Access Issues for Enterprise Client Portal and StudentCheck Enterprise Candidate Portal
Resolved - This incident has been resolved.
Apr 29, 14:51 UTC
Investigating - A System issue has been identified impacting StudentCheck Enterprise Candidate Portal & Client Portal. Users can expect delays when using our system. We will update you when we have a resolution.
Apr 29, 14:40 UTC
Apr 28, 2025
IT Service Notification - System Outage for Enterprise and Driver iQ
Resolved - The issue affecting access to Enterprise and Driver iQ has been identified and corrected. All systems are confirmed working as expected. IT will continue to monitor closely.
Apr 28, 17:39 UTC
Update - We are continuing to monitor for any further issues.
Apr 28, 17:11 UTC
Monitoring - We are continuing to monitor for any further issues.
Apr 28, 17:05 UTC
Investigating - A System Outage Issue has been identified impacting Enterprise and Driver iQ. Users can expect delays when using our system. We will update you when we have a resolution.
Apr 28, 16:53 UTC
Update - The issue affecting access to Enterprise, Driver iQ, and eVerifile has been identified and we believe it has been corrected. IT will continue to monitor closely. Please let us know if you continue to see issues.
Apr 28, 16:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 16:35 UTC
Investigating - A System Outage Issue has been identified impacting Enterprise, Driver iQ, and eVerifile. Users can expect delays when using our system. We will update you when we have a resolution.
Apr 28, 16:08 UTC
Apr 27, 2025

No incidents reported.

Apr 26, 2025
Planned Outage for eVerifile (Renovo) Friday April 25th 11 PM to Saturday April 26th 5 AM
Completed - The scheduled maintenance has been completed.
Apr 26, 09:00 UTC
In progress - Scheduled maintenance is currently complete!
Apr 26, 03:00 UTC
Scheduled - There will be a Planned Outage for eVerifile (Renovo). Our systems will be down for 6 hours beginning at 11:00pm ET on Friday, April 25 through 5:00am on Saturday, April 26.
Apr 23, 14:40 UTC
Planned Maintenance underway for for Everifile, ScreenID, DiQ, Cisive Enterprise
Resolved - This incident has been resolved.
Apr 26, 08:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 26, 08:16 UTC
Investigating - We have experienced an issue and are investigating.
Apr 26, 07:32 UTC
Update - We are continuing to monitor for any further issues.
Apr 26, 06:31 UTC
Monitoring - Maintenance is continuing for Cisive Enterprise, ScreenID, and DiQ. Everifile is complete.
Apr 26, 06:28 UTC
Investigating - Planned maintenance outage underway.
Apr 26, 02:52 UTC
Weekly Maintenance on Friday April 25th, 11 PM to April 26th 1 AM EST
Completed - The scheduled maintenance has been completed.
Apr 26, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 03:00 UTC
Scheduled - We perform weekly maintenance on Fridays from 11 PM to 1 AM EST to implement critical security updates and system enhancements.
Apr 25, 16:20 UTC
Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
IT Service Notification - Intermittent Access Issues for Enterprise, ScreenID, and Driver iQ
Resolved - The issue affecting system performance to Enterprise, ScreenID, and Driver iQ has been identified and corrected. All systems are confirmed working as expected. IT will continue to monitor closely.
Apr 22, 21:02 UTC
Investigating - A System Issue has been identified impacting Enterprise, ScreenID, and Driver iQ. Users can expect delays when using our system. We will update you when we have a resolution.
Apr 22, 20:38 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
IT Service Notification - Delays in receiving MVR reports for Driver iQ, Intellicorp, Enterprise clients
Resolved - This incident has been resolved.
Apr 18, 17:21 UTC
Update - We have identified the issue and are waiting for a fix from our partners.
Apr 18, 15:57 UTC
Investigating - A System Issue has been identified impacting MVR Results. Users can expect delays. We will update you when we have a resolution.
Apr 18, 14:54 UTC
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