Status

Cisive / PreCheck - Phone Delays

Incident Report for Cisive

Resolved

This incident has been resolved and phone systems are now operational.
Posted Jun 02, 2026 - 21:30 UTC

Identified

We are currently experiencing an issue with our phone system. In some instances, calls may not connect directly to our Customer Service teams and may remain in a connecting queue.

As a result, you may experience delays when reaching our Customer Service teams, and in some cases may be routed to a callback queue.

This issue has been classified as high priority, and our teams are actively working to restore full functionality as quickly as possible.

We appreciate your patience and apologize for any inconvenience this may cause.
Posted Jun 02, 2026 - 17:04 UTC
This incident affected: Cisive Enterprise, Driver iQ, LicenseManagerPro (LMP), PreCheck, and StudentCheck.
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