As part of Cisive’s continuous effort to provide the best user experience possible, we are making a destination Internet Protocol (“IP”) address change. Action may be required with your company’s IT department or provider ahead of this change in order to prevent interruption to your access to our platform.
Network “Whitelisting” is a common cybersecurity practice used to ensure that proper security precautions are taken when managing a company’s incoming and outgoing network traffic.
ACTION REQUIRED for Clients on Enterprise, ScreenID, Intellicorp, Driver iQ, eVerifile If your company utilizes Whitelisting, your IT department will need to allow access to the IP addresses before March 31, 2025, to continue using our platform.
Whitelisting: - Open a request with your IT Networking and Development teams and request that they "Whitelist" our new IP Range
Updating ATS / Integration: - Open a request with your Integration Team / ATS Provider (ie. Workday, Oracle, ICIMS) to include the new IP Range to the Whitelist.
FTP Integration: - Open a request with your IT Networking and Development Teams, if your organization is sending / receiving files to/from Cisive, request that if there is a hard coded IP address that it be updated to also use the IP Range.
Please note, if you utilize ATS/Integration you may need to reach out to your ATS partner to check to see if they are whitelisting our IP address. If so, they will need to include our new IP addresses as well.
As long as the IP addresses are Whitelisted before March 31, 2025, you will be able to continue using the platform without interruption following the IP address change.
If you have any questions please feel free to reach out to our CLIENT SUCCESS TEAM.
Thank you.
Posted Mar 04, 2025 - 19:58 UTC
This incident affects: Cisive Enterprise, Driver iQ, eVerifile, IntelliCorp, and ScreenID.